Co-Managed IT for Vancouver & Ottawa

A force multiplier for in-house IT teams. We cover what your team can't — 24/7 monitoring, security operations, after-hours coverage, and project capacity — while you keep ownership of strategy, hiring, and the user relationships you've built.

When co-managed IT makes sense

If any of these sound familiar, you're a fit. Co-managed isn't about replacing your IT team — it's about giving them coverage, expertise, and capacity they can't get any other way.

Your IT director is drowning

One person can't cover patching, helpdesk, security ops, vendor management, and strategy at the same time. We pick up the operational load so they can lead.

You need 24/7 coverage without 24/7 headcount

Your team handles users during business hours. We handle alerts, incidents, and response overnight, on weekends, and through holidays.

You need security expertise without hiring

Hiring a SOC analyst is expensive and slow. Co-managed gives you the equivalent of a security operations team starting day one.

You're growing faster than IT can hire

Doubling headcount means doubling tickets, devices, accounts, and risk. We scale with you while you find the right full-time hires on your timeline.

Clear lines, no turf wars

Co-managed engagements only work when responsibilities are explicit. Here's the default split — adjusted to fit your team in onboarding.

We cover

  • 24/7 NOC monitoring, alerting, and triage
  • Patch management across endpoints, servers, and SaaS
  • Security operations: EDR, MDR, identity, email security
  • After-hours, weekend, and holiday on-call coverage
  • Vendor management for carriers, ISPs, and software vendors
  • Project capacity for migrations, refreshes, and rollouts
  • vCIO partnership for IT roadmap and budget planning
  • Compliance support (SOC 2, ISO 27001, PIPEDA, vertical regs)

You keep

  • Direct user relationships and helpdesk culture
  • Hiring authority and team development
  • Strategic technology decisions and tooling choices
  • Application ownership and core business systems
  • Budget control and direct vendor contracts
  • Ticket categorization, routing rules, and escalation policy
  • Final say on changes to production environments
  • Internal standards, naming conventions, and documentation

Three ways to work with us

Most clients start with one model and shift as their needs change. We don't lock you into a structure that stops fitting.

Per-user retainer

Predictable monthly cost based on user count. Includes 24/7 monitoring, security ops, after-hours coverage, and a defined number of monthly project hours. Best for: ongoing security and operations support.

Project-based

Defined deliverables and timelines for migrations, M&A integrations, security uplifts, Intune rollouts, or technology refreshes. Best for: one-time initiatives with a clear endpoint.

Hybrid retainer

Base coverage for monitoring and security ops, plus a discounted rate for project capacity drawn down as needed across the year. Best for: teams that need both steady-state and surge capacity.

Why teams call us

Verbatim from first conversations with mid-market IT leaders we now work with.

  • "Our IT manager is one person and they're going on parental leave."
  • "We just acquired a 30-person company and need to integrate their systems."
  • "Our cyber insurance won't renew without 24/7 monitoring."
  • "We're rolling out Microsoft Intune to 200 endpoints in 6 weeks."

Talk to us about co-managed IT

Tell us where your team is stretched and what you'd like to keep owning. We'll come back with a model that fits — or tell you if you don't actually need us yet.